Return Policy
30 Day Return Policy:
If you want to return your purchased product you
have to fill the online form here but before filling the form read all the
steps.
For not satisfying with the product, should be a
reason that you will find on the online form. On all returns may be (According
to the situation of the reason for return) 10% fee deduct for restocking. A
package should not be opened; it should be its original packing, including Part
number, or UL number, product code data sticker, brand name UPC’s. All return
must be processed within 30 Calendar days of the invoice date.
Out-of-Stock/Backordered/Discontinued Items:
If you wish to return an item that has been discontinued, you will be given the
option of accepting a comparable replacement item or receiving a refund at the
current market value of the product, less than the restocking fee. Any current
market value refund issued may not exceed the original invoice price. In the
event that the item you ordered is either Out of Stock or back ordered. Our
representative will contact you accordingly.
Defective Product/Incorrect Product:
Please call us for an RMA so we may arrange for a return for the
defective/incorrect item and replace it with no extra charges. The item must
include its original packaging, and the item is to be in as-new condition with
the packing slip, all warranty cards, and accessories (if applicable). A total
of 5 business days for your return to be processed once it has arrived at our
warehouse.
Ordered the wrong size or color?
If you would like an exchange for an order you placed, contact us on our given
numbers. If you requested for a replacement, we will ship it after we
receive the previous shipment and will process your returned product. If you
need a replacement right away, we suggest you request for a credit (rather than
a replacement). The new order will be shipped as soon as we have the returned
product available to us and a credit will be applied approximately 7 days after
the receivable of the previous item/ items. The product(s) you are returning is
to be in its original condition within 14 days (as mentioned above on our
policy. Damaged items will not be refunded if they are in a non-resalable
condition.
Shipping Charges
If you receive an incorrect item or defective product, for instance, we will
gladly facilitate the return and replacement of the product and cover any
applicable shipping expenses. Unfortunately, we are unable to issue shipping
refunds on items returned under any other circumstances.
How to Process a Return
1. Check Your Package
All returns must be in their ORIGINAL PACKAGING,
as well as in resalable condition. Any packaging materials originally sent must
be included in the package. In the event that a package is returned and does
not meet the guidelines, we have listed above before the return form filling
just contact us on the call or email.
2. Contact us for a Return
Merchandise Authorization
In order to process our customer's returns as
quickly and successfully as possible, we require ALL returns to be accompanied
by an RMA [Return Merchandise Authorization] so please be sure to contact us
before returning any items. To obtain your RMA and any additional return
information you may need, please call our friendly, ready-to-help support team
at
+1 (281) 899 0092
E-mail us at sales@cmcables.com
(Disclaimer)
Cmcables.com distributors specifically disclaim
any and all warranties that are not addressed in the Return Guidelines above,
including (but not limited to) any warranty that deals with the scalability of
an item, or the suitability of a product for use in a particular environment,
application, or situation. In the event of a manufacturing defect, the
purchaser compensation will be limited to their choice of a purchase-price
refund or equivalent product replacement. If you cannot find the proper
response to your question, feel free to email us
at sales@cmcables.com or call us at +1 (281) 899 0092 and
we will answer your queries thoroughly and promptly as soon as possible.
Monday to Friday
9 am EST to 5 pm PST
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