Its confirm, we ship out your order same day except for Saturday and Sunday or holiday according to our shipping company, if late due to any reason we definitely confirm you over the phone call and by email. You will receive tracking numbers according to the shipping company like FedEx, UPS, and USPS. We ship to all 50 states. Normally we ship standard shipping by rates, but if our customer required as soon so it will depend on shipping company rates according to transits time. We try hard to meet our delivery times. Delivery time is estimated only but we achieved our 99% rate according to estimated time shipment has done and our clients received their product. If a package or product is returned to us as undeliverable or was rejected may be subject to a 10% restocking fee. It depends on the situation that created by our shipper or sometimes customer wanted to change a product. There will be some options that attract you to return safely. If you placed an order with the wrong item so no need to place a new order, just let us know, we can solve the issue on the spot. You will get your real and new invoice.